Privacy Policy

1. Introduction

HeyNora, Inc. ("HeyNora," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and audio mix feedback service (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register for the Service, express interest in obtaining information about us or our products, or otherwise contact us. This information may include:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Profile information (profession, musical interests)
• Payment information (processed through secure third-party payment processors)
• Communications and correspondence with us

2.2 Audio Data

When you use our mix feedback service, we collect and process audio files that you upload or stream to the Service. This includes:

• Audio files you upload for analysis
• Audio data streamed during real-time analysis
• Analysis results and feedback generated from your audio
• Conversation history and context between you and HeyNora

2.3 Automatically Collected Information

When you access or use our Service, we may automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, browser type, pages visited, time spent)
• Usage data (features used, interactions with the Service)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service
• Process and complete transactions
• Analyze and understand how users access and use our Service
• Communicate with you about the Service, updates, and promotional offers
• Respond to your comments, questions, and requests
• Train and improve our AI models for audio analysis and mix feedback
• Protect the Service and prevent fraudulent or illegal activity
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• Business Transfers: If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

We do not sell your personal information or audio data to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information and audio data. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access and update your personal information
• Delete your personal information
• Restrict or object to our processing of your personal information
• Export your personal information in a portable format
• Opt-out of certain communications

To exercise these rights, please contact us at privacy@heynora.ai.

7. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

privacy@heynora.ai